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Shipping & Returns

SHIPPING & DELIVERY OF PHYSICAL GOODS

Unearth.co uses Australia Post and/or other reputable courier companies to deliver physical goods.

Deliveries are processed upon receipt of full payment. All cushions and artwork are are made to order in Melbourne, Australia, so please allow up to 14-20 days to receive your order, depending on the delivery company chosen and your location. Unearth.co is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of Unearth.co.

RETURNS AND REFUNDS

Unearth.co handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion ofUnearth.co.



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